PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Use of this website implies agreement to all terms and conditions outlined in the following terms of service.

General Terms: 

All correspondence/requests must be in written form and submitted via email (info@rwbdovetaildrawers.com). Verbal/phone support is not available for customer service and warranty related requests.

This is a custom-made product. As with any custom product, we highly recommend ordering a sample prior to placing your main order. Due to the custom nature of our products, orders cannot be returned or refunded if they arrive and are not what you intended.

We do not include the knobs and pulls with any of our cabinets, nor do we drill the doors and drawer fronts for knobs or handles. Obtain those locally and drill on site as needed.

All products, including samples sold on this website represent a close match to what you will receive as a final finished product (they are sprayed and finished in the exact same process). Paints and stains are sprayed by hand which may result in slight variations in color/texture of the product from one batch to another. We do our best to maintain strict color/texture matching, but we do not guarantee an exact match from one piece/batch to another.

Grain matching (grain running continuously from one door to another as it is cut from the same sheet of veneer) is not available, nor guaranteed under any circumstance.

We reserve the right to make changes to paint and stain and all other finish formulas. Changes to formulas may affect color tone and texture of the finished product. Orders placed separately (days, weeks, months apart) are not guaranteed to match perfectly.

Substitutions:

Due to industry-wide hardware and material shortages, some orders may ship without items included. Back-orders will not affect lead time unless materials (e.g., plywood case material) are not available, nor delay shipping of the bulk of your order. We will ship the back-ordered hardware the moment enough stock is available to satiate your order. *Substitutions in hardware/material may be made without notice of similar or better-quality replacements. For example, we may substitute Salice soft close hinges (Made in Italy), for Blum soft close hinges (made in USA). RWB Dove Tail Drawers is not responsible for costs/delays associated with back-ordered products.

Cancellation Policy:

Products sold on this website are fully custom and therefore cannot be re-sold. Orders cannot be canceled once production has started. Production will start within 24 hours of the order being submitted.

Accuracy of Dimensions:

All products will be within 1/16" of the size ordered. Small variations in sizes may occur due to finish sanding and/or real wood expansion and contraction of lumber-based products.

Changes/Modifications to the order:

RWB Dove Tail Drawers strives for the quickest turnaround time possible by processing and cutting your order almost immediately after it has been submitted. Once the order has been processed and batched, the order cannot be modified, canceled, or added to. This includes combining newer orders with older orders to conserve on shipping cost. 

Refund/Return Policy:

RWB Dove Tail Drawers does not accept returns because our products are custom made.

Production Schedule:

The current lead time can be found at the top of every page on the website as well as noted on the top of your emailed order confirmation. If you have any further questions that are not answered in the posted policy, please do not hesitate to contact us for additional assistance. Please keep in mind that our products are manufactured to your specifications by the hands of skilled craftsmen, and no shortcuts are taken in an effort to ensure that you receive products of the highest possible caliber.

Warranty: 

Drawer boxes and rollout boxes are covered under warranty for up to 1 year from warping (must be more than 1/4" out), bowing (must be more than 1/4" out), twisting (must be more than 1/4" out), and de-lamination from the date of delivery. Liability under this warranty is limited to the total amount of the order as shown on the invoice. RWB Dove Tail Drawers is not responsible for project delays or financial losses resulting from damaged/defective/delayed products/orders.

In the case of products being damaged, RWB Dove Tail Drawers will replace or repair the product at RWB Dove Tail Drawers’ discretion. Note that this warranty does not cover damage as a result of wear and tear. Any damage as a result of customer handling or use is not covered under the terms of this warranty and will not warrant a replacement under these terms.

Products may be remade under warranty. RWB Dove Tail Drawers may require the original product to be returned to the factory for inspection prior to generating replacements. Shipping costs will be covered and reimbursed to the credit card on file so long as the door is indeed determined to be covered under warranty.